Terms and Conditions


Deposit and Cancellation Information

Terms and Conditions

Check in time:  3pm

Check out time: 11am

There is a 2.5% charge for all Visa/Mastercard transactions at the hotel and 4% for American Express.

CXL/Amendment Policy:
OCTOBER – APRIL

If you wish to cancel or amend please do so 48 hours prior to arrival date to avoid any charges.

MAY - SEPTEMBER

If you wish to cancel or amend please do so 24 hours prior to arrival date to avoid any charges.

GROUP CANCELLATION/AMENDMENT POLICY 
OCTOBER – APRIL

If you wish to cancel or amend please do so 6 weeks prior to arrival to avoid any charges. We require nameslist, eta & etd 3 weeks prior to arrival.

MAY – SEPTEMBER

If you wish to cancel or amend please do so 4 weeks prior to arrival to avoid any charges. We require names list, eta & etd 2 weeks prior to arrival.

Standard Terms

PRE-PAYMENT PRIOR TO ARRIVAL

The first nights rate will be charged 2 days prior to your arrival date for guarantee of  booking with the card you have made the booking with. If the guest will not be carrying the stated credit card on check in, please tick the related fields when making the booking. All packages with a minimum stay of two nights will be charged the full amount 2 days prior to arrival.

Terms of stay

I Hereby accept full responsibility for any charges incurred for this room during my stay. I also acknowledge the following:

  • That I am personally liable for any damage to the room or property, both malicious or accidental, by myself or my guests and that any remaining balances can be finalised on my credit card
  • That I am personally liable for any infringement of the Copyright Act 2011 committed by myself, my guests or any transient users of my hotel-provided internet access code which may result in fines up to $15,000 and a cancellation of internet account.
  • I hereby consent to this property disclosing my/our presence to connect incoming calls
  • That I am liable for key replacement cost
  • That I am personally liable for any cost incurred for the repair or cleaning of property as a result of Smoking.
  • The hotel will not be held responsible for any valuables left behind. Postage costs will be charged to my card if I/we request forwarding of item/s.

 

 

 

 

 

 

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