Sustainability at Chateau Marlborough

qual mark
Chateau Marlborough are proud recipients and members of the Gold Sustainable Tourism Business Awards! We strive to protect the beautiful environment in which we live.

Our sustainable tourism team is actively working towards new initiatives and reducing our Carbon Footprint. If you wish to comment on our current initiatives or have new ideas please notify our reception staff on your departure.

We hope you leave the Chateau Marlborough knowing your support helps us maintain the lovely environment we live in.

Environmental initiatives:


  • Continual monitoring and recording of energy consumption on a monthly basis any abnormal consumption is discussed with our supplier.
  • Conduct an energy audit to check current consumption patterns and where any improvement could be made, discuss with our sustainable development team
  • Staff are fully trained in energy saving practices ( turning off lights and equipment as necessarily
  • LED bulbs used in all areas
  • Double glazing in new suites
  • Hot water cylinders set to 55 degrees
  • Dimmers used in suites
  • Air conditioning system maintained to ensure efficient use.
  • Energy efficient appliances used
  • Hot water cylinders and pipes insulated.
  • Suites are insulated to reduce heat loss
  • Lighting in public and outdoor areas on timers and sensors
  • Extractor fan on timers
  • Sleep mode is installed on all computers along with LCD screen monitors
  • All computers and equipment in offices are switched off when not in use
  • Swimming pool pump on timer
  • Guest given the option to not have room serviced and towels changed daily
  • Staff are encouraged to walk, cycle or car pool to work
  • Car Charger available for electric cars – Juice Point Electrical Vehicle Charging Station
  • All rooms fully insulated


  • Full recycling system in place-Glass, Cardboard, Tins, Aluminium, Paper and Plastic.
  • Recycling bins provided in all suites
  • Bulk ordering done in all departments to avoid excess packaging – packaging returned to supplier for recycling
  • Cooking oil from kitchen recycled to bio fuel
  • Recycling of printer toners, recycle paper used for all orders in Restaurant.
  • Limited printing of emails, reservations and general paperwork
  • Recycled paper used for note paper,internal printing and where appropriate.
  • Bio degradable paper hand towels used in public toilets
  • Garden waste is transported to a local farm for mulching
  • Kitchen scraps collected weekly by local farmer for feeding to stock
  • Pool chlorine dispensed by roll Chemfil – timer controlled/measured
  • Eco friendly cleaning products used to a minimum


  • Continual monitoring and recording of water consumption on a monthly basis, any abnormal consumption is discussed with our sustainable development team
  • Dual flush systems on toilets in new suites
  • Maintenance manager checks for leaks in taps, toilets, valves and pipework on a weekly basis
  • Water features recycle their own water
  • Shower water restriction installed
  • Limited water used in cleaning all windows
  • We have a guest towel agreement in all suites
  • Garden watering on timers
  • Mulch used on gardens to reduce the amount of water needed
  • Automatic shut off spray nozzles used for the washing down bushes to ensure the conservation of water and minimised waste
  • Auto Water Filler maintains constant level of water in swimming pool
  • We are now proud members of The Hotel Weka program a socially & environmentally responsible program for Hotels. Once used by guests our new Elemis toiletry tubes are recycled and turned into Qbods used for concrete foundations in construction instead of harmful polystyrene pods. This in turn is better for the planet, our guests and our environment. One more effort we go to protect our planet and environment 



  • We have formed a relationship with the Department of Conservation with an annual commitment by staff to participate in restoration activities in the area
  • Chateau Marlborough dedicated native tree planting at Robin Hood Bay



We have different levels of sponsorship.


Up to $1,000



$1,000 - $3,000



$3,000 - $5,000



$5,000 +




  • Donations to local schools for fundraising; Marlborough Cricket; Marlborough A&P Association; Christchurch Charity Hospital, Wish Upon a Star; Red Cross; Bride of the Year; Beach Dig
  • Sponsorship of Marlborough Residential Tennis Tournament
  • Prizes donated to local radio station promotions


  • Inspire Foundation


  • Sponsorship of Marlborough Harness Club Racing
  • Sponsorship of Kārearea Falcon Trust in partnership with Stoneleigh


  • Sauvignon Blanc Sponsorship – bi-annual
  • Lake Rotoiti Lodge, Nelson Lakes. Donation towards Rotoiti Lodge Upgrade Project. This huge renovation saw the lodge get a complete upgrade and rebuild. This ensures the lodge will be enjoyed for many years to come by the public. 
  • Sponsorship of the Tasman Mako Rugby Team
  • Sponsorship of annual St Claire Half Marathon
  • Ronald McDonald, Christchurch. Ongoing commitment with yearly sponsorship of playroom in Ronald McDonald House.
  • Major sponsorship of the Community Civic Trust Performing Arts Centre
  • Marlborough Hospice meals prepared/cooked and delivered for all patients – average 10 daily  


As a community we also support:

  • Local artwork displayed throughout
  • Offering employment to local residents when possible
  • Staff are offered career development through local training provider NMIT
  • Commitment from staff to follow all environmental initiatives in place
  • We aim to purchase products from local suppliers
  • We support local business by promoting their attractions and activities through reception
  • Involvement with the sustainable business practice group
  • Dedicated sustainable tourism webpage on our website



PRESS RELEASE:  30 March 2017

Chateau Marlborough Hotel has been recognised as one of the country’s leading tourism operators by Qualmark – achieving Gold in the Sustainable Tourism Business Criteria.

To achieve the prestigious Qualmark award, the Chateau Marlborough underwent a comprehensive on-site evaluation conducted by an experienced tourism assessor.


As a result of this independent evaluation, Chateau Marlborough was also awarded a five star grade.

This achievement required the business to be independently reviewed against specific standards of best practice, including health & safety, general business practices and their environmental and social performance.


General Manager, Lynley Mckinnon says the team is excited to have attained this prestigious achievement.

“We are very proud to have been awarded Gold 5 star under the stringent criteria of the new standards. Chateau Marlborough Hotel is the only such hotel in the top of the South Island to have achieved this grading. The Gold 5 Star grading is the highest level of award given by Qualmark.”

The Award completes a busy year for the hotel following its multimillion dollar expansion from 45 to 80 accommodation rooms along with new enlarged restaurant and bar facilities.

Congratulating the hotel on its achievement, Qualmark General Manager Cameron Lawrence said any tourism business that has achieved a Gold Sustainable Tourism Business Award has demonstrated that all aspects of a sustainable tourism business are well developed and integral in the operations, communications, and guest experience delivered.

“This will be evident in a customer centric culture, with staff reflecting this in their actions and service delivery, but the business will also have very clear leadership that values all aspects of sustainability equally.”

Qualmark quality assurance is a holistic quality programme for the New Zealand tourism industry. Around 2,000 tourism businesses throughout New Zealand participate in the evaluation process, with the criteria having been recently refreshed to ensure tourism operators are actively protecting what makes New Zealand a unique destination.


Achieving Environmentally Sustainable Tourism

The tourism industry must take a leading role in protecting and enhancing the environment on which it depends, for the benefit of future generations.

Business Commitments

The Environmental Commitments suggest practical actions that tourism businesses can do to benefit the environment: ecological restoration, reducing carbon use, minimising waste and educating others on the importance of New Zealand’s natural environment.

  • Ecological Restoration: Businesses contribute to ecological restoration initiatives.
  • Carbon Reduction: Businesses have carbon reduction programmes towards carbon neutrality.
  • Waste Management: Businesses have waste reduction and management programmes.
  • Education: Businesses actively engage with their visitors and communities on the importance of restoring, protecting and enhancing New Zealand’s natural environment.



Achieving Visitor Sustainability

Meeting and exceeding the expectations of our visitors is a key mechanism to create added value from tourism.

Business Commitment

The Visitor Commitments are designed to grow visitor satisfaction through business improvements based on strong insight. They also reflect the tourism industry’s responsibility to educate our visitors about how to respect nature, respect culture and respect their host community.


  • Visitor Satisfaction: Businesses undertake customer satisfaction monitoring, evaluation and reporting.
  • Product and Market Development: Businesses innovate to improve or upgrade their offering to enhance visitor experience.
  • Visitor Engagement: Businesses educate visitors about New Zealand’s cultural and behavioural expectations.


Achieving Sustainable Host Communities

Welcoming, supportive communities are a vital part of what New Zealand has to offer our visitors. Sustainable businesses have to find ways to protect and enhance their social licence to operate within their communities.

Business Commitments

The Host Community Commitments suggest ways that tourism businesses can contribute to the communities in which they operate: quality jobs, connecting with the community, and supporting local and regional suppliers.

  • Sustainable Employment: Businesses pay a fair wage to all staff.
  • Quality Employment: Businesses support their workforce to flourish and succeed.
  • Community Engagement: Businesses actively engage with the communities in which they operate.
  • Sustainable Supply Chains: Businesses have socially and environmentally sustainable supply chains


Achieving Economically Sustainable Tourism

Financially successful businesses are able to grasp the opportunities provided by the other elements of sustainability.

Business Commitments

The Economic Commitments reflect three key aspects that contribute to business success – profitability, investment and productivity.

  • Sustainable Businesses: Businesses focused on long term financial performance.
  • Capital Investment: Businesses invest capital to grow, and/or to improve quality and productivity.
  • Productivity: Businesses innovative and have effective strategies to mitigate the effects of seasonality.


We hope you leave the Chateau Marlborough knowing your support helps us maintain the lovely environment we live in.
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